Frequently asked questions—Buy Crypto via OSL Pay

By: WEEX

How long does card verification take?

Card verification is usually completed within minutes after you link your contact details.

Which cards can I use to buy crypto?

OSL Pay supports Visa and Mastercard (debit/credit), Apple Pay, and Google Pay.

What is 3D Secure (3DS) authentication?

3DS adds an extra layer of security by requiring identity verification (such as a one-time password) during checkout.

Why did my payment fail?

Common reasons include incorrect card details, insufficient funds, a device or location mismatch, or your bank blocking crypto transactions. See sections above for more details.

Can I delete a saved card?

Yes. Go to the Credit/Debit Card section and click the trash icon next to the card. Note: A deleted card cannot be re-added within 48 hours.

What should I do if my crypto hasn't arrived after payment?

Check the fiat order status on WEEX.
Confirm the transaction status with your bank.
Contact the platform's support team with your transaction details.

What should I do if my payment failed due to a security violation?

Contact your bank, confirm your details, and try again once the issue has been resolved.

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